Frequently Asked Questions

Q. Can I bring my guitar?

A. Sorry, but NO. Due to the parameters of this event and past security issues, we have decided that it is in everyone's best interest to leave your guitars at home where you know they will be safe. We realize many of you would like to have Paul Smith sign your guitars. We will have backplates available for sale onsite in our "West Street East" accessory store and, if time permits, Paul will be available to sign these instead. If you are interested in having your guitar serviced by our PTC staff, you will be able to place your "order" for PTC services. Unfortunately, there will be no PTC services performed during the event.

Q. Are cameras permitted at the event?

A. Yes. Cameras are welcome at all clinics, seminars, artist meet & greets and various other activities throughout the event. Post your pics and tag us! #expprs

Q. What if I need a hotel reservation or transportation?

A. Hotel reservations and travel arrangements are your responsibility to arrange.

Q. Will I be able to get autographs from PRS artists?

A. Yes, however, we ask that you please be respectful of the artists as they are "mingling" around the event.

Q. Will I be able to get Paul Smith's autograph?

A. Signature Club Members ONLY will have a designated time slot for Paul to sign one item of your choice. Please refer to the schedule of events for these times.

Q. Who is playing at the Concerts?

A. Check back soon for more details.

Q. Do I have to be a Signature Club member to attend the special PRS Signature Club Event?

A. Absolutely! The Friday, May 8th Signature Club Member Cocktail Hour Event will only be open to Signature Club members with current membership that have registered for the event. Signature members may register and bring one spouse, significant other or family member with them to the Signature Club Event. Folks interested in becoming a Signature Club member can learn more about the program and join here: PRS Signature Club. The cutoff date for becoming a new Signature Club member to register to attend the private Signature Club Member Cocktail Hour Event is April 1, 2020.

Q. Is this event suitable for young children?

A. No. As a crowded and loud outdoor event, it’s best not to bring young children. Attending children should be with a responsible adult at all times. Everyone, whatever their age, must be registered for entry.

Additional Questions?

If you have any additional questions, please EMAIL us, and we will do our best to respond in a timely manner.

Click here to email events@prsguitars.com any more questions.

Email is the best form of communication for Experience PRS 2020 questions.